The Village Academy

The Village Academy is a group of town, city and village schools that have joined together to provide the very best education for the children in our care and where we believe that education is very much a matter of the individual.

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Parent / Carer Code of Conduct


 Parent, Carer and Visitor Code of Conduct Policy

Approved by Trustees on: 18th July 2017

Ethos & Values:

Across all of the schools within the Trust, we endeavour to provide the nurturing and caring environment essential to the inspiration and success of all members of the school’s community.

Our policies support both British and universal values. At our Church of England Primary Schools these values are of a distinctly Christian nature.

We aim to review this policy on an annual basis.


1.0 Principles

The Village Academy Trust encourage close links with parents and the community. We believe that pupils benefit most when the relationship between home and school is a positive one. The vast majority of parents, carers and others visiting our Schools are keen to work with us and are supportive of the School.

Unfortunately, as we often hear or see these days, there exists a tiny minority of parents/carers who have a negative attitude towards a School which can result in aggression, verbal and/or physical abuse towards school staff. This is simply unacceptable.

The purpose of this policy is to provide a reminder to all parents, carers and visitors to our Schools about expected conduct so that we can work together to ensure a safe and positive School environment for our children and also to explain the measures that will be taken should issues arise.

2.0 Respect for Others

The Village Academy expects parents, carers and visitors to the School to show respect and concern for others by:

  •  Supporting the respectful ethos of our Academy and Schools by setting a good example in their own speech and behaviour towards all members of the School community;
  •  Working together with teachers for the benefit of the children. This includes approaching the School to resolve any concerns;
  •  Reinforcing the School’s policies;
  •  Respecting the learning environment appropriately both on and off the School site;
  •  Parking with consideration and respect for others when delivering and collecting children to and from School.
  • The Village Academy does not tolerate:
  •  Disruptive behaviour which interferes with the operation of a classroom, an office area or any other part of the School grounds;
  •  Using loud and/or offensive language or displaying aggression;
  •  Threatening harm or the use of physical violence towards another adult or child. This includes approaching someone else’s child in order to discuss an issue and using physical punishment against your own child on School premises. Some actions may constitute assault and have legal consequences;
  •  Wilful damage or destruction of School property;
  •  Abusive, threatening, malicious or inflammatory emails, phone calls or social network messages;
  •  Smoking and/or the consumption of alcohol or other drugs anywhere on the premises;
  •  Accessing the School whilst intoxicated;
  •  Dogs being brought onto the School site, other than Guide Dogs.

3.0 Aggressive Behaviour towards Staff

On the rare occasions when a negative attitude towards the School is expressed, this can sometimes result in aggression, verbal and physical abuse towards members of School staff or the wider School community. The Village Academy expects its staff to behave professionally in these difficult situations and attempt to defuse the situation where possible, however, all staff have the right to work without fear of violence or abuse, and the right, in an extreme case, of appropriate self- defence.

Types of behaviour that are considered serious and unacceptable and will not be tolerated may include: Care Engage Inspire Achieve


  •  Shouting a members of staff either in person or over the telephone
  •  Physically intimidating a member of staff, e.g. standing very close to him/her
  •  The use of aggressive hand gestures
  •  Shaking or holding a fist towards another person
  •  Swearing at staff
  •  Pushing
  •  Hitting, slapping, punching or kicking
  •  Spitting
  •  Biting
  •  Racist or sexist comments
  •  Breaching the School’s security procedures

This list is not exhaustive but provides illustrations of unacceptable behaviour. Unacceptable behaviour may result in the Police being informed of the incident.

3.1 Actions following aggressive behaviour shown towards staff

If a parent/carer or visitor behaves in an unacceptable way towards a member of the School community the Head Teacher or appropriate member of the SLT will seek to resolve the situation through discussion. Staff will not continue discussions if the parent/carer/visitors continue to behave in an unacceptable manner and this will be politely made clear. The parent/carer/visitors behaving in such a manner will be asked to leave the school site.

If necessary the Police will be contacted.

Where all procedures have been exhausted and aggression or intimidation continue, or, where there is an extreme act of violence or abuse (including racism), the person may be banned from the School premises for a period of time, determined by the head teacher.

3.2 Steps following a ban

 The parent, carer or visitor will receive written confirmation that he/she is banned from the premises, subject to review, and what will happen if the ban is breached, e.g. that an injunction may follow. This may include restrictions to other forms of communication, for example, the use of a third party;

  •  Where an assault has led to a ban, a statement indicating that the matter has been reported to the Police will be included;
  •  The Chair of the Trustees will be informed of the ban;
  •  Where appropriate, arrangements for pupils to be dropped off and collected from the school gate will be clarified.

4.0 Conclusion

Children learn best when there is a positive partnership between home and school. Whilst every effort will be made to work with parents, carers and visitors this will only be possible where people behave in an acceptable way.

Where a parent, carer or visitors behaviour is either unacceptable or serious it will not be possible to continue working with them and, as a final resort, legal action will be taken.

The Village Academy will always take action where behaviour is unacceptable or serious, without exception.